Conditions of use

General Terms and Conditions


Who you are contracting with:

  • (the “Website”) is owned and operated by Wood Magic, a division of MIH Internet Africa (Pty) Ltd, registration number: 2007/014128/07 (hereinafter referred to as “Puzzle Place”).
  • Visitors to the Website (“Users” or “you”), including those Users who purchase any products on the Website (“Purchasers”) are bound by these terms and conditions (“T&C”).  If you do not agree to these T&C, do not continue to use the Website.  Your continued use of the Website will constitute acceptance of the T&C, unmodified by you.

Lay-out of these T&C: These T&C apply to your use of, and purchases made on, the Website and are divided into various sections as follows:

  • Part 1 – Purchases from The Puzzle Place – terms and conditions
  • Part 2 – General – terms and conditions applying to your use of the Website and any purchases made by you on the Website. Please take note of the Disclaimer clause in particular.



The Puzzle Place Products & Availability

Identification of Puzzle Place products: Product listings which do not specify the name of a third party seller, are products offered for sale by The Puzzle Place.

Agreements of Sale

Placing a product in a shopping basket or adding it to a wishlist without completing the purchase cycle does not constitute an agreement of sale and/or an order for such product, and as such, the Puzzle Place may remove such product from the shopping basket or wishlist if stock becomes unavailable and you cannot hold the Puzzle Place liable if such product is not available when the purchase cycle is completed at a later stage.

An agreement of sale only comes into effect if and when (a) you electronically submit a properly completed order for one or more products in your shopping basket; and (b) payment is either authorised, or received by the Puzzle Place in its bank account.

Termination of Sales & Cancellation of Orders

  • The Puzzle Place reserves the right, for purposes of preventing suspected fraud to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and the Puzzle Place, in whole or in part, on notice to you. The Puzzle Place shall only be liable to refund monies already paid by you (see the Puzzle Place’s Refund Policy in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.
  • By You: Save for certain exceptions and subject to certain charges, you are entitled to cancel any sale concluded on this Website within 7 days after date of receipt of the goods and to obtain a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 30 days from the order date). Please read the Refund Policy for further details in this regard.


Amounts payable by You

Prices:  The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.

Delivery Charges:  Delivery charges differ depending on a variety of factors, including product type, price, and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa. Please see details of the Puzzle Place’s delivery charges here.

Value Added Tax:  Value added tax at the rate of 14% is charged on goods bought by South African residents. VAT is not payable on orders if both the billing and the shipping address are international.

Import Duties:  Import duties may be payable by recipients of goods in foreign countries. The Puzzle Place does not know what import duties/levies may be payable and cannot calculate or estimate such costs. You are responsible for determining whether any such import duties/levies are payable and, if so, the amount thereof.

Errors:  The Puzzle Place shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, the Puzzle Place will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

Payment Methods

Subject to any exceptions expressly mentioned below, your payment for any products ordered from the Puzzle Place must be made to us in any one of the following ways:

Credit card payments

At the time of placing the order, the transaction details are presented to the bank and payment is collected immediately. If the bank’s authorisation is not obtained, the order will be cancelled. The Puzzle Place may carry out certain fraud checks with the cardholder or the cardholder’s bank, should the Puzzle Place be unable to verify the validity of the transaction the order will be cancelled.

Bank deposits & Electronic Funds Transfer

If you select to pay via this method, instructions will be given on how to deposit monies into the Puzzle Place’s bank account and it would be subject to the following rules:

  • the exact amount must be paid;
  • the payment must be identified by supplying the order number and surname in the reference section of the deposit slip or on the electronic transfer;
  • no transfers may be made from ATM’s;
  • cheque deposits are subject to a clearing period.;
  • no bank deposits are accepted from outside the borders of South Africa; and
  • your order will be cancelled if you choose to pay by bank deposit and the amount due is not paid within 5 business days.


At the time of placing the order, the transaction details are presented to PayPal and payment is requested immediately. If PayPal’s authorisation is not obtained, the order will be cancelled.


Where we deliver: The Puzzle Place delivers to addresses both within and beyond the borders of South Africa.

Delivery Periods:

Important things to note generally:

  • Delivery periods are only regarded as having commenced upon payment confirmation being received by the Puzzle Place. If paying with a specific credit card for the first time on the Website, or if the Puzzle Place regards the transaction to be large and/or unusual, the Puzzle Place may carry out certain fraud checks with the cardholder’s bank and the delivery period shall only be regarded as having commenced upon completion of such checks.
  • Delivery periods are calculated based on business days only. Saturdays, Sundays and public holidays are not taken into account in calculating delivery periods. So, for example, if you order something over the weekend, the delivery period will only start running on the next business day.
  • If products with different delivery times are ordered together, the product with the longest delivery time will determine the delivery time of all the products in the order. So, if you want to order various products where some have a shorter delivery period than others, The puzzle Place recommends that you order such products separately from the products requiring longer delivery times.
  • The Puzzle Palce makes every effort to ensure that the information supplied on the Website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform the Purchaser.

Inside the borders of South Africa

All the Puzzle Place’s items listed on the Website have an indication of the delivery time.

Outside the borders of South Africa

Goods to the following international destinations are sent as follows:

  • African countries – delivery to a post office in such African country only;
  • All other countries – via airmail parcel post or via courier (the costs of courier delivery usually being very high and determined on an ad hoc basis).

Delivery usually takes place within 2 or 3 weeks after dispatch, however, seasonal peaks and delays at customs is outside the control of the Puzzle Palce and deliveries may take up to 12 weeks.

Gift Cards & Promotional Coupons

The Puzzle Place may make physical and/or electronic gift vouchers (“Gift Cards”), available on the Website. Gift Cards can only be redeemed while they are valid (their expiry dates being unable to be extended), and on the Website towards the purchase of the Puzzle Place’s products.

More specifically:

Physical Vouchers can be purchased and will be delivered in the same way that Kalahari products are, either on their own or together with other products. However, if you place any electronic Vouchers in your shopping basket with other goods, the system will split the basket contents into two orders (one for the goods, and one for the electronic Voucher/s). Payment for the electronic Voucher/s will also be obtained from the bank immediately.

Gift Cards cannot be –

  • used to purchase other Vouchers or Coupons;
  • exchanged for cash; or
  • transferred or assigned to any other person once already partially redeemed towards a purchase.

Please note that certain Vouchers may be product-specific in that they can only be used to purchase specific Puzzle Place products listed on the Website (Promotional Coupons)

Promotional Coupons

Promotional Coupons are issued electronically at the Puzzle place’s own discretion. Users do not have a right to Promotional Coupons and Promotional Coupons cannot be earned. Promotional Coupons are issued under specific terms and conditions regulating when and how they may be used. As a general rule, and unless specified otherwise on the specific Promotional Coupon itself –

  • a Promotional Coupon can only be used with promotional offers on the Website;
  • only one Promotional Coupon can be used per shopping basket; and
  • the value of the Promotional Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you.

Note that Coupons cannot be –

  • used to purchase other Gift Cards or Promotional Coupons;
  • exchanged for cash; or
  • transferred or assigned to any other person.

Loyalty Programme

The Puzzle Place Has a Loyalty Rewards Program as listed on the website. For Every ZAR 50 spent, you will receive 1 (one) loyalty point, to the value of ZAR 10, which can be redeemed against future purchases.


Note that this Part 2 applies to all purchases made on the Website.

Defects, Returns, Refunds & Guarantees

Should you not be satisfied with any product purchased by you on the Website, by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced, as the case may be. The Refund Policy regulates your rights in this regard, and how products are to be returned to us. Please read the Refund Policy for further instructions and rights.

Sales Records

A full record of every sale and related transaction between you and the Puzzle Place shall be maintained on the Website for a period of 12 months following the date of such sale or related transaction. You shall thus only be able to view and print such record during such period, where after, you shall be responsible for retaining your own record of the relevant sale or related transaction.


Save for the Puzzle Place being liable to you –

  • under the Consumer Protection Act 68 of 2008 (“CPA”) in relation to any products sold by the Puzzle Place to you via the Website; and
  • under sections 43(5) and 43(6) of the ECT Act in relation to the Puzzle Place’s payment systems not being sufficiently secure,

The Puzzle Place shall not be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and through this Website. Furthermore, the puzzle Place makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to

It is your sole responsibility to satisfy yourself prior to accepting these T&C that the service available from and through this Website will meet your individual requirements and be compatible with your hardware and/or software.

Information, ideas and opinions expressed on this Website should not be regarded as professional advice or the official opinion of the Puzzle Place and you are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this Website.

Governing Law and Jurisdiction

This Website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the ‘Disputes’ clause of these T&C, you and the Puzzle Place submit to the non-exclusive jurisdiction of the South African courts.


We respect your privacy and will not disclose your personal information to third parties for marketing purposes. The manner in which we use your information is regulated in more detail as described in our Privacy Policy (“Privacy Policy”). The Privacy Policy is hereby incorporated by reference into these T&C. So, if you are not satisfied with the level of privacy we provide or otherwise disagree with anything in the Privacy Policy, then you are deemed to not agree to these T&C and you should not use the Website, because as stated above, your continued use of the Website will constitute acceptance of the T&C, including the Privacy Policy.


Any person that delivers or attempts to deliver any damaging code to this Website or attempts to gain unauthorised access to any page on this Website shall be prosecuted and civil damages shall be claimed in the event that the Puzzle Place suffers any damage or loss.

You agree and warrant that your log-in name and password shall be used for your personal use only and shall not be disclosed to any third party.

You allow the Puzzle Place to take all reasonable steps to ensure the integrity and security of the Website and back-office applications.

All credit card transactions are Secure Socket Layers encrypted.  The Puzzle Place’s registration documents and the Website’s registered domain name are checked and verified by Verisign.

Changes to Agreement

The Puzzle Place may, in its sole discretion, change these T&C or any part thereof at any time on notice to you. It is your responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on, or from using in any way, the Website.


Between you and the Puzzle Place:  Save for urgent or interim relief which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between you and the Puzzle Place on any matter provided for in, or arising out of these T&C, and not resolved through the Customer Relations Department of the Puzzle Place, then such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa. The expedited arbitration rules may be downloaded from

Address for Notices

The Puzzle Place chooses as its address for all purposes under these T&C, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: 1000 Hills Craft Village, 164 Old Main Road, Bothas Hill , KwaZulu Natal, 3660, South Africa.

Term and Termination

These T&C shall commence from the date on which they are published on the Website and continue indefinitely, as amended by the Puzzle Place from time to time (as described above), for so long as the Website exists and is operational, the Puzzle Place being entitled to terminate these T&C and/or shut down the Website at any time (subject to still processing any orders then already placed and accepted by the Puzzle Place).

Copyright & other Intellectual Property Rights

Any and all copyright subsisting in the Website, including these T&C, vests in the Puzzle Place and all rights not expressly granted are reserved. You may only download, view and print content from this Website for private and non-commercial purposes. To obtain permissions for the commercial use of any content on this Website e-mail us or phone customer support on +27 72 986 1168 for assistance.

The Puzzle Place cannot screen or edit all the content available from the Website and does not accept any liability for illegal, defamatory or obscene content. You are encouraged to inform the Puzzle Place of any content that may be offensive or illegal.

All the content, trademarks and data on this Website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to the Puzzle Place and as such are protected from infringement by local and international legislation and treaties.

Electronic Communications

When you visit the Website or send e-mails to the Puzzle Place, you consent to receiving communications from the Puzzle Place electronically and agree that all agreements, notices, disclosures and other communications sent by the Puzzle Place satisfy any legal requirements, including but not limited to the requirement that such communications should be “in writing”.

Hyperlinks, Framing, Spiders & Crawlers

Hyperlinks provided on this Website to non – the Puzzle Place sites are provided as is and the Puzzle Place does not necessarily agree with, edit or sponsor the content on such web pages.

No person, business or web site may frame this site or any of the pages on this Website in any way whatsoever.

No person, business or web site may use any technology to search and gain any information from this Website without the prior written permission of the Puzzle Place.


The ECT Act states that when goods or services are offered by way of certain electronic transactions, the seller thereof must make certain information about it available to customers on websites where the goods or services are offered.

The Puzzle Place’s information is as follows:

Full name: The Puzzle Place, a division of Wood Magic, registered in South Africa, registration number 2007/014128/07
Main business: Online retailer
Address for receipt of legal service: 1000 Hills Craft Village, 164 Old Main Road, Bothas Hill , KwaZulu Natal, 3660, South Africa.

Office bearers: Ian Courtney, Sheryl Courtney

Official email address:
PROATIA: The manual published in terms of section 51 of the Promotion of Access to Information Act No 2 of 2000 may be downloaded from

Code of Conduct: not applicable

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