The Puzzle Place delivers both within South Africa and internationally, using the South African Postal Services.
Delivery charges on orders placed from The Puzzle Place will be calculated according to the following rules:
1.1 NON-DEFECTIVE PRODUCTS – YOUR RIGHTS TO ‘COOL OFF’
Save for certain exceptional cases (as listed below), you are entitled to cancel any purchase made via this Website within 7 days after your receipt of the product and to obtain a full purchase price refund, subject to you the customer, paying for the return of the product. Note that although you are entitled to ‘cool off’ and cancel your purchase as aforesaid, you must return the product in the condition you received it.
1.2 LATE DELIVERY
If a product purchased is not delivered within the agreed delivery period, or where no specific period was agreed, within 30 days after having purchased the Product, the ECT Act entitles you to cancel such sale on 7 days notice to the Puzzle Place of such product, the functionality for giving such notice being provided on the ‘orders’ webpage of the Website.
2.1 EARLY CANCELLATIONS – PENALTY FREE*
You are entitled to cancel (either in whole or in part) any sale without attracting any cancellation and/or administration charges if you cancel prior to the packaging of the products so sold. Such early cancellations can only be effected online on your ‘orders’ webpage (it being recorded that the functionality for cancelling any sale will only be available for so long as you are entitled to cancel same on a penalty-free basis).
* If timeously cancelled as aforesaid, you will be fully refunded in respect of such cancelled sale (including delivery charges), without any administrative or other charges being payable; provided that, should a sale only be partially cancelled and delivery charges as re-calculated on the value of the revised order exceed the delivery charges as calculated on the original order, you shall be liable for the amount of such excess delivery charges.
2.2 DEFECTIVE / DAMAGED / UNSUITABLE PRODUCTS
and the product is subsequently found –
EXCEPTIONS TO THE GENERAL RULE:
Products which are NOT defective, damaged or unsuitable as discussed above, but which you want to return for whatever reason, can be returned within 7 days from delivery, as explained above under ‘Non-Defective Products – your right to ‘Cool Off’ by following the returns procedure set out in ‘Arranging Returns’ below.
NOTE: Íf you wish to return any non-defective product delivered to you for a refund as aforesaid, please do not remove the product from its original packaging and/or use or wear the Product. Remember that The Puzzle Place may hold you liable for any damage you cause to the product (including its packaging) while in your possession.
Incorrect Product: If the incorrect Product is delivered to you by mistake (ie it is not the Product you purchased), please do not remove the Product from its original packaging, open or use the Product in any way. Please promptly contact the The Puzzle Place at +27 72 986 1168 to notify The Puzzle Place thereof, so that we can resolve the mistake by arranging to collect such Product from you and deliver the correct Product to you, as quickly as possible.
If you want to return a product you have purchased from The Puzzle Place for any reason permitted under this Refund Policy, you must in all instances first notify The Puzzle Place thereof to inform us of the reason for your return by contacting us via either our email at: firstname.lastname@example.org or our call centre at: +27 72 986 1168.
Once you have successfully logged your return as aforesaid, The Puzzle Place will issue you with a returns authorisation number (“RA Number”) and arrange for the collection of the product from you. You must ensure that the Product to be collected by the courier is packed so as to comply with the following:
2.5 PROCESSING OF REFUNDS
Should you be entitled to a refund for any reason, such refund shall –
a) in the case of payment having been made by credit card or eBucks, be effected on the credit card or eBucks account as the case may be, provided that if you are refunded on a credit card in respect of only a portion of any order placed by you, then any subsequent refunds processed in respect of that order will be credited to your Puzzle Place profile account in accordance with (b) below;
b) in other instances, be credited to your Puzzle Place profile account, in which case you have the right to request that the funds be paid into your bank account, being your bank account as reflected on The puzzle Place’s records. The Puzzle Place will not, in this instance, pay funds into a third party bank account.
As refunds need to be processed by the banks, please note that the processing of refunds can take up to 5 working days from approval date.